Web Store vs In Store Pricing Information
Every effort is made to marry our in store pricing as closely as possible to our online advertised pricing. As the website is fluid and can be updated ad-hoc, you may find differences. Please understand ground store costs of consultation, multiple staff, utility bills, rent and huge stock levels necessitate a surcharge that may render the goods dearer than a direct to cart online purchase. We are always negotiable in-store and endeavour to keep the difference minimal. Should you be in-store and have seen online pricing which differs to a price shown in store, please make mention to our staff.
Price Errors
All effort is made to have every item priced correctly. Unfortunately, occasional errors happen and an item may be incorrectly marked. Should a product price be in error (for example: below our costs, obsolete, technical error on the webstore or point of sale) it is an honest mistake. In such circumstances where we have made an honest mistake, Music on Stage reserves the right to refuse a sale and refund in full your cart purchase and payment inclusive of ancillary bank charges. Thankfully, such occurrences are very rare, but we are human and are not infallible. Even in such cases, we put you first. Your refund will be total.
Descriptions, Specifications and Images
Every musical instrument and accessory manufacturer includes the disclaimer that "specifications are subject to change without notice. " Music on Stage" takes every possible effort to ensure the descriptions, specifications and images depicting a product are accurate. When the pictures are unavailable we will often state that the image is for "representative purposes only" or in the case of a left-handed instrument, may state "right-handed equivalent image shown. However, due to the manufacturer's disclaimer and the rapidly changing nature of the music industry, Music on Stage does not warrant the completeness or accuracy of the information on the website or advertising material and will not be responsible for any typographical errors or errors in prices, illustrations, pictures or descriptions. While we make every effort for accuracy, pictures of products are provided for illustration only, may not be pictures of the actual item purchased, and your purchase may differ from the picture shown. Should you require photos, images, and further description of the goods intended to be purchased we are happy to assist. Just give us a call and we will arrange what you need.
All item descriptions, images, product logos, availability and pricing are subject to change at any time without notice, errors and omissions excepted. Product specifications are subject to change and are provided at the discretion of the manufacturer. While every attempt has been made to accurately portray the product, some variations may occur.
Confirming Exact Specifications, Features and Colour
Product specifications can and do change without notice from the manufacturer, and Music on Stage does its best to maintain the accuracy of specifications and imagery presented on the webstore. If you notice an error or out of date product, please inform us by email at this link so that we may rectify it.
Please check details such as colour options with your salesperson before proceeding with the final purchase. If in any doubt, it is the responsibility of the customer to ensure that any purchase decisions are based on current information by calling (02) 9569 3900 or emailing the team
Product images are for representation only and may not be the actual item purchased. Where specifics are sought with regard in particular to fretted instruments’ timber grain patterns, serial numbers, colour nuances and the like it is prudent to ask for exact match photos of the item considered for purchase prior to purchasing.
Refund & Return Policy
For the avoidance of doubt, no part of these Terms or Music on Stage's Returns Policy excludes the operation of your rights under the Australian Consumer Law. If you purchase a product from us and it has a fault, we will either provide you with a replacement or a refund. If you would like to know more about our refund & return policy, please read it in full here.
Shipping
On receipt of cleared payments, in-stock and available goods are typically shipped within 3 business days. In the case of back-orders or goods requiring transport from an off-site facility, despatch typically occurs within 3 business days of goods receipt by the store. Please note times of high consumer demand/peak consumer periods may impact on dispatch times.
International orders are available so please contact our staff via email or our website contact form. For more information about shipping options, costs and terms please click here to see our delivery information page.
Credit Card Verification & Fraud Prevention
This simple process helps us protect you, our customers, from unauthorised usage of your cards and fraudulent purchases. If a credit or debit card is used in a purchase, we reserve the right to verify the purchaser as the rightful owner of said card by which payment has been made prior to dispatching any goods purchased. If verification is required for your purchase, you'll receive correspondence from a team member explaining the process and requesting your participation. This is typically achieved by a small additional charge of a nominal figure (a randomly selected value less than one dollar, usually a few cents) made to the purchasing card. The purchaser must then correctly identify the nominal figure to confirm ownership of the card / account (e.g. by checking a web banking interface for pending card transactions). Once this short process is completed and the nominal amount confirmed, verification is complete and the goods will be released. Should you be uncomfortable with this process in any way, we are happy to seek other general details to confirm identity and despatch your purchase. Thanks for helping us protect you from card fraud!
Privacy Statement
Music on Stage Music is committed to upholding your privacy and providing transparency and control over personal information collected during your visit to this website, including any data collected from social media, phone calls and in-person while visiting our store. Our Privacy Policy describes generally how we manage your personal information and safeguard your privacy.Please read our 'Privacy Policy'' for a complete statement.
Disclaimer
All item descriptions, images, product logos, availability and pricing are subject to change at any time without notice, errors and omissions excepted. Product specifications are subject to change and are provided at the discretion of the manufacturer. While every attempt has been made to accurately portray the product, some variations may occur.