Frequently Asked Questions (FAQ)

Welcome to our FAQ section! Below you’ll find answers to the most common questions about our DJ gear, music equipment, shipping, and support.
If you can’t find what you’re looking for, reach out — our team of DJs and audio experts are here to help.

About Our DJ & Music Store

What products do you sell?
We specialize in professional DJ, Audio, Music Production, Lighting and LED gear — including DJ controllers, mixers, turntables, studio monitors, headphones, microphones, lighting, and accessories.

Do you cater to beginners as well as professionals?
Absolutely! We stock gear for all levels — from entry-level DJ controllers to professional Pioneer setups.

Do you have a physical store?
Yes! Visit our retail showroom at 312 Parramatta Road, Stanmore NSW to try out equipment, get hands-on advice, and talk to our in-house DJs.

Orders & Payments

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, ZipPay, and direct bank transfers.

Do you offer price matching?
Yes, we’ll do our best to match any genuine major Australian retailer’s advertised price on identical in-stock items e.g. Mannys, DJ City etc (contact us for a complete list of those stores)

Is it safe to pay online?
Yes. Our website uses encrypted SSL technology and secure payment gateways to protect all transactions.

Do you offer financing or payment plans?
Yes! We offer flexible payment options like ZipPay for approved customers.

Can I place an order over the phone?
Yes, our sales team can process your payment securely over the phone during business hours.

Shipping & Pickup

Do you ship Australia-wide?
Yes, we deliver to all major cities and regional areas across Australia.

How long will my order take to arrive?
Most orders are dispatched within 1-4 business days. Delivery usually takes 2–7 business days depending on your location and freight agency.

Can I pick up my order in-store?
Yes! Choose Click & Collect at checkout, and we’ll notify you when your order is ready for pickup.

Can I track my order?
Yes — once your order ships, you’ll receive a tracking number by email so you can follow its progress.

Product Support & Compatibility

Can I test products before buying?
Of course! Visit our store to demo controllers, speakers, and headphones before purchasing.

Is this controller compatible with my DJ software?
Each product page lists compatibility details, but if you’re unsure, contact us — we’ll confirm what works best with your setup.

Do you sell replacement parts and accessories?
Yes, we will do our best to stock replacement faders, needles, cables, flight cases, and accessories for most major brands.

Do you offer setup or technical support?
Yes, our team can help you set up your gear or troubleshoot issues in-store or refer you to the brand's team who can also assist you over the phone.

Returns & Warranty

What is your return policy?
We accept returns within 14 days for unopened or faulty items. See our full Returns Policy for more details.

What if my product arrives damaged or defective?
Contact us immediately. We’ll arrange a replacement or warranty repair as quickly as possible.

Do your products come with a warranty?
All products include the full Australian manufacturer’s warranty — typically 12 to 24 months depending on the brand.

DJ Gear & Recommendations

What’s the best DJ controller for beginners?
Popular beginner options include the Pioneer DDJ-FLX4 and Numark Mixtrack Platinum FX — both easy to use and software-ready.

What headphones are best for DJing or mastering?
For DJing, we recommend the Audio-Technica ATH-M50x or Pioneer HDJ-X10.
For studio mastering, the Sennheiser HD600 is a top choice.

Do you sell DJ starter bundles?
Yes! We have curated starter kits that include a controller, headphones, and speakers — ideal for new DJs.

Can I get advice before buying?
Definitely! Our staff are experienced DJs and audio techs who can help you choose the right gear for your setup and budget.

Software & Technical Questions

Do controllers come with DJ software?
Most controllers include a license for Serato, Rekordbox, or Virtual DJ. You’ll find details on each product page.

Do you provide software setup help?
Our brands can help guide you through installation and setup for Serato and Rekordbox.

Customer Service & Accounts

How can I contact support?
You can reach us by phone, email, or chat during business hours. Visit our Contact Us page for details.

Do you offer trade or wholesale pricing?
Yes, we offer special pricing for venues, schools, and registered businesses. Contact us to apply for a trade account.

Pro Tips & Extras

Do you offer DJ lessons or workshops?
From time to time, we host demo days and beginner DJ sessions — contact us or subscribe to our newsletter for upcoming events.

Can I get my old gear repaired or serviced?
We sell new products only so we do not have an onsite technician. We can however offer you the contact details of service agents in the Sydney area and our list continues to expand so contact us to see if we have the contact details of a service agent in your area.