Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You must return the item & payment of shipping costs is at the discretion of management.
All refunds must be approved by the store management. Formal acknowledgement is made via an email sent from Music on Stage to the customer.
Refunds are normally processed within four weeks of receipt of your order by Music on Stage. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Returned items will be sent to the appropriate suppliers who will then assess and advise. Postage of the item must be paid for by the customer.
Shipping
As we do not own or operate any shipping services, we cannot provide a definite delivery date/time. We are only able to provide a date range of approximately 7 - 21 business days from receipt of a formal Bank Remittance or payment via our webstore. This date range is information supplied to us by our shipping company so that range is at their discretion. Any dispute, please consult with the shipping company
It is the customer's responsibility to check emails and text messages (please provide a mobile phone rather than a LAN line if purchasing via our webstore) to ensure they are aware of the movements of their delivery.
If the order is unable to be delivered, customers must check with their courier service to find the pick up location of their order.
We can ship to virtually any address in the world. Note that there are restrictions so some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next 100g.
Customers have the right to deny a delivery if their order is significantly damaged. Be sure to take photos of damage and email to info@musiconstage.com.au